At Pioneer Health Albany, we are committed to making healthcare more accessible through our Telehealth Consultations, available to patients wherever they may be. Our goal is to enhance access to quality, safe, and continuous care, via the convenience of modern telehealth solutions.
All you need is an internet connection and a phone, PC, or tablet to join your consultation.
How does it work?
Book a Telehealth Video Link appointment either online or by calling us.
You will receive a reminder message the day before your Video Consult.
5 minutes before your booked appointment time, you will receive a message with a link to join the consultation.
Following your appointment, any scripts, referrals, or patient information are processed electronically, providing you with a seamless, hassle-free experience.
Who will I see?
Our dedicated telehealth doctors are trusted members of the Pioneer Health Albany team, working both in-practice and on our telehealth service, allowing you to continue receiving ongoing care from the telehealth GP or alternatively consultation communication can be sent to your usual GP to keep them informed.
What types of appointments can I book as telehealth?
We can offer a variety of appointment types via telehealth:
Standard appointment
Medical certificates
Referrals
Mental health treatment plan (note: this type of appointment qualifies for a Medicare rebate whether you have visited the practice recently or not)
For more details regarding fees, please see the table below.
What does it cost?
Medicare Eligible
If you are an existing patient who has visited us within the last 12 months, OR if your appointment is for a Mental Health Treatment Plan, your telehealth consultation will qualify for a Medicare rebate.
| Appointment Type | Fee | Rebate | OOP |
|---|---|---|---|
|
Standard Appointment
|
$104.75
|
$42.85
|
$61.90
|
|
Extended Appointment
|
$162.00
|
$82.90
|
$79.10
|
Private Fees
For those patients who do not qualify for the Medicare rebate for telehealth appointments as outlined above.
| Appointment Type | Fee | Rebate | OOP |
|---|---|---|---|
|
Standard Appointment |
$104.75
|
– |
$104.75
|
|
Extended Appointment |
$162.00
|
–
|
$162.00
|
Frequently Asked Questions
What types of prescriptions can be managed via telehealth?
Telehealth offers a convenient option for managing various prescriptions, including those for contraception, blood pressure, asthma, and allergies. However, the approval of medication requests and repeat prescriptions is at the discretion of the doctor. For certain medications, it’s essential to have one primary prescriber overseeing your prescriptions.
Medications classified as Schedule 4, such as benzodiazepines, duromine, zolpidem, zopiclone, quetiapine, and high-strength codeine, are not typically prescribed through telehealth and should be obtained from your regular GP. Additionally, Schedule 8 controlled drugs and medications classified as drugs of addiction cannot be prescribed via telehealth services.
Are your doctors registered in Australia
All doctors consulting for Pioneer Health Telehealth Services are working at Pioneer Health Albany and are registered by AHPRA (Australian Health Practitioner Regulation Agency). All doctors are fully insured.
I’m having issues accessing my video appointment
There are several reasons why your video appointment may not connect, or connects and then drops out. The most common cause of issues is poor internet connection.
If your connection with the doctor is lost, here is what to expect:
- The doctor will attempt to reconnect to the video appointment – you will be asked to re-join the session;
OR - The doctor will attempt to call you on the mobile number that you have provided to Pioneer Health Albany – please ensure your mobile number is correct. The doctor’s call may be from a “no caller ID” number. In the event that the appointment cannot be conducted via telephone, you will be advised to make an alternative appointment.