We use Heidi transcription software

How does it work?

Heidi is a helpful tool that allows your doctor to focus entirely on you during your visit while still allowing them to accurately capture medical information, ensuring a comprehensive and precise record of your care.



Do I have to give consent?

Your consent is crucial. All clinicians are encouraged to obtain consent before using Heidi. You can withdraw your consent at any time.

Who has access to my medical information?

Only your clinician! Heidi is compliant with the Australian Privacy Principles and the Privacy Act. Our information management systems are ISO27001 accredited for data security. Your data protection is our top priority.

Where is my data stored?

All data is encrypted, securely and confidentially stored on servers located within Australia to comply with local jurisdiction requirements.

How is my data used? 

Our approach to data collection is threefold:

Transparent: We clearly explain how we use your data in our Privacy Policy and Terms and Conditions.

Limit Collection: We only collect data that is essential for providing you our services or enhancing Heidi's effectiveness. 

Ensure Security: We restrict the disclosure, retention, and use of your data, ensuring it is safeguarded.

Our commitment ensures that every piece of information collected has a clear purpose, either to deliver the product your love or to improve Heidi's performance and accuracy. 


Do you store recordings of my appointment?

Conversations are transcribed simultaneously while they happen, meaning no records are ever stored. Notes that a clinician saves from the appointment will be added to your Electronic Health Record in your clinician's Practice Management System, as standard.