Pioneer Health Albany has recently introduced a new way of communicating health information to our patients.
Health Engine is a secure messaging platform that enables us to send patient's confidential SMS notifications.
The practice will be using this system to send our patients:
Notification of the outcome of test results
Follow up requests as a result of specialist correspondence
Recall appointment reminders in relation to your health ie: Care planning
You will receive an SMS that says:
"Pioneer Health Albany has a message for you. Click link to view or call (08) 98422822."
Upon clicking the link you will be asked to enter two identifiers (surname and date of birth) after which the message will show.
If you are unable to open the link, please contact the practice and one of our reception team members will be able to assist you.
We have introduced this change to improve the timeliness and confidentiality of our communications with you. If you have any concerns, please contact the practice.
Pioneer Health Albany